Exam ITILFND V4 All QuestionsBrowse all questions from this exam
Question 84

What are guiding principles?

    Correct Answer: D

    Guiding principles are defined as recommendations that help an organization when adopting a service management approach. These principles provide foundational guidance for organizations to follow when implementing, managing, and improving service management practices. They are universal, enduring, and help ensure consistency and alignment across all service management activities.

Discussion
SandyIndiaOption: D

A. A set of interconnected activities that help an organization deliver a valuable service Service Value Chain B. A description of one or more services that help address the needs of a target consumer group service offering C. A set of specialized organizational capabilities for enabling value for customers Service management D. Recommendations that help an organization when adopting a service management approach Guiding Principles

meneynOption: D

I would say D is correct (deducting from the phrase below): A guiding principle is a recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. A guiding principle is universal and enduring.

ZhubajieOption: D

Is D the correct answer?

makowskim3

Yes, D is correct.

MD2022abcdOption: D

Answer is D

Concordant

All of the answers provide some form of value to a company. There is no right answer to this question. Just varying degrees of appropriateness.

tundekakaaki

Answer is D though.. definition wise

certgreedOption: D

correct answer is D

bigpete975Option: D

D is correct.