ITILFND V4 Exam QuestionsBrowse all questions from this exam

ITILFND V4 Exam - Question 84


What are guiding principles?

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Correct Answer: D

Guiding principles are defined as recommendations that help an organization when adopting a service management approach. These principles provide foundational guidance for organizations to follow when implementing, managing, and improving service management practices. They are universal, enduring, and help ensure consistency and alignment across all service management activities.

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SandyIndiaOption: D
Jul 25, 2021

A. A set of interconnected activities that help an organization deliver a valuable service Service Value Chain B. A description of one or more services that help address the needs of a target consumer group service offering C. A set of specialized organizational capabilities for enabling value for customers Service management D. Recommendations that help an organization when adopting a service management approach Guiding Principles

ZhubajieOption: D
May 13, 2021

Is D the correct answer?

makowskim3
Aug 6, 2021

Yes, D is correct.

meneynOption: D
Jun 28, 2021

I would say D is correct (deducting from the phrase below): A guiding principle is a recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure. A guiding principle is universal and enduring.

bigpete975Option: D
Dec 24, 2021

D is correct.

certgreedOption: D
Jan 31, 2022

correct answer is D

Concordant
Feb 26, 2022

All of the answers provide some form of value to a company. There is no right answer to this question. Just varying degrees of appropriateness.

tundekakaaki
Dec 18, 2022

Answer is D though.. definition wise

MD2022abcdOption: D
Jan 22, 2023

Answer is D