What should be considered as part of the 'partners and suppliers' dimension?
What should be considered as part of the 'partners and suppliers' dimension?
The 'partners and suppliers' dimension focuses on the relationships between organizations, which can include varying levels of integration and formality. This dimension encompasses how organizations collaborate with their partners and suppliers to design, develop, deploy, deliver, support, and improve services, as well as the contracts and agreements that define these relationships.
3.3 Partners and suppliers: Relationships between organizations may involve various levels of integration and formality.
Relationships between organizations may involve various levels of integration and formality.
The level of integration and formality involved in the relationships between organizations partners and suppliers The activities, workflows, controls and procedures needed to achieve the agreed objectives value streams and process The information created, managed and used in the course of service provision and consumption information and technology The required skills and competencies of teams and individual members of the organization organization and people
Can't be C. Service Provision Activities performed by an organisation to provide services. Service Consumption Activities performed by an organisation to consume services. Partners and Suppliers Encompasses an organization's relationships with other organizations that are involved in the design, development, deployment, delivery, support and / or continual improvement of services. It also incorporates contracts and other agreements between the organization and its partners or suppliers Has to be A
C. explains itself
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anybody recently taken the exam? was it up to date?
answer A
Has to be A; C is Information and Technology, wrong dimension
Stated under the partners and suppliers section, Relationships between organizations may involve various levels of integration and formality.
A it is
A. 3.3 Partners and Suppliers; "All of these partners need to be integrated, to create a well balanced service for the customer. This can be achieved through service intergation and management."
Partners and suppliers dimension incorporates contracts and other agreements between the organization and its partners or suppliers.
It's A
A. The level of integration and formality involved in the relationships between organizations