Which value chain activity ensures that service components meet agreed specifications?
Which value chain activity ensures that service components meet agreed specifications?
The appropriate value chain activity that ensures service components meet agreed specifications is 'Design and transition.' This activity focuses on the design, development, and transition of services and components to ensure they align with agreed specifications, requirements, and objectives of the organization. The Design and Transition activity is specifically responsible for confirming that components meet requirements before they are made available for subsequent activities like Obtain/Build or Deliver and Support.
Obtain/Build The Obtain/Build activity is responsible for ensuring that all service components are available when and where needed, and that they meet the agreed specifications. https://www.beyond20.com/blog/what-is-the-itil-4-service-value-chain/
Not "Obtain/Build". Your quote is correct but you are missing what the quesion is asking.
The question is specifically asking about "components", components are not deliver and support, they are full services by the time they get to the deliver and support activity. Answer is Obtain/Build.
Good answer C is correct . Guys who support D , please compare the below Obtain/Build The purpose of this value chain activity is to ensure that service components are available when and where they are needed, and meet agreed specifications. Deliver and Support The purpose of this value chain activity is to ensure that services are delivered and supported according to agreed specifications and stakeholders’ expectations.
Keyword giveaway here is "service components"
Why not B?
B. Design and transition. The "Design and Transition" value chain activity is responsible for ensuring that service components are designed and built to meet the agreed specifications. This activity focuses on the effective design, development, and transition of services and components to ensure they align with the organization's requirements and objectives.
B. Design and transition. The "Design and Transition" value chain activity is responsible for ensuring that service components are designed and built to meet the agreed specifications. This activity focuses on the effective design, development, and transition of services and components to ensure they align with the organization's requirements and objectives.
B. Design and transition
Obtain & Build is "Service Components Meet agreed specification" Deliver & Support is "Service Components are Delivered as per the agreed specification" So the right answer will be Obtain/Build
correct answer is C
The purpose of 'obtain/build' value chain activity is "to ensure that service components are available when and where they are needed, and meet agreed specifications"
In ITIL V4, the value chain activity that ensures service components meet agreed specifications is the "Obtain/Build" activity. In the "Obtain/Build" stage of the service value chain, resources are obtained and turned into products, and services are developed or modified to meet the agreed specifications and requirements. This stage involves ensuring that the necessary components are available to deliver a service according to the specifications and agreements made with the customers and stakeholders.
the key word here is "components". Answer is Obtain/Build
Design and transition
B - Design and Transision
C. Obtain/build The purpose of the obtain and build activity is to ensure that service components are available when and where they are needed and meet agreed specifications while Design and transition are to ensure that products and services continually meet stakeholder's expectations for quality, costs, and time to market.
Obtain/build
Design and Transition: Focus: Designing services and verifying their implementation. Specification: Define specifications during design and verify during transition. Lifecycle Stage: Early stages, planning and preparing for deployment. Obtain/Build: Focus: Acquiring or building resources and components. Specification: Ensure components adhere to agreed specifications. Lifecycle Stage: Later stages, implementing and deploying services.
B. Design and transition The "Design and transition" value chain activity ensures that service components meet agreed specifications by focusing on the creation, modification, and transition of new or changed services to meet customer expectations and business needs.