In obtaining Total Customer Satisfaction, management should NOT undertake which of the following activities?
In obtaining Total Customer Satisfaction, management should NOT undertake which of the following activities?
In obtaining Total Customer Satisfaction, management should not encourage team competition. Team competition can create internal conflicts and focus employees on competing against each other rather than collaborating to improve customer satisfaction. Instead, management should aim to foster a collaborative environment where teamwork and coordination across departments are prioritized.
Encourage employees competition is not focus by management during total customer satisfaction.