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Question 16

For TQM success, what structure sequence should be followed?

I. Develop a quality policy.

II. Establish a quality council.

III. Establish strategic quality goals.

IV. Train for internal audits.

    Correct Answer: B

    For successful Total Quality Management (TQM), the logical sequence involves first establishing a quality council, as it is essential to have a governing body to oversee quality initiatives. Next, developing a quality policy provides a framework and direction for quality improvement efforts. Following this, establishing strategic quality goals aligns the organization's objectives with its quality policy. Finally, training for internal audits ensures the organization can monitor and maintain its quality standards. Therefore, the correct sequence is II, I, III, IV.

Discussion
Sachindra_89Option: B

First established quality council, then quality policies after that quality goal and internal audit is best sequence for TQM.