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CQE Exam - Question 24


Normally, complaint data for both a product or service organization should provide

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Correct Answer: AB

Complaint data for a product or service organization should provide an indication of the organizational areas creating the most problems. This helps the organization to identify where the issues are concentrated so they can allocate resources effectively to address them. While customer dissatisfaction and quality costs are important, the primary purpose of complaint data is to pinpoint problem areas for improvement.

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Sachindra_89Option: B
Jan 14, 2023

Acceptable