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Question 20

Which of the following is NOT a method for customer service data collection?

    Correct Answer: B

    Customer service data collection typically involves gathering feedback directly from customers to understand their experiences and satisfaction levels. Methods like customer surveys, customer visits, and complaint analysis are all direct means to obtain this data. However, internal surveys are primarily targeted at collecting information from employees within the organization for the purpose of improving internal processes and employee satisfaction, rather than gathering customer service data. Therefore, internal surveys are not a method for customer service data collection.

Discussion
Sachindra_89Option: B

Internal survey is not required for the same. Due to some error or mistake should be hide.