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Question 21

What is the key ranking difference between the Deming philosophy and the Malcolm Baldrige award criteria?

    Correct Answer: A

    The key ranking difference between the Deming philosophy and the Malcolm Baldrige National Quality Award (MBNQA) criteria is that Deming prescribes an 'all or nothing' approach to the 14 points, suggesting that they must all be adopted together to be effective. In contrast, the MBNQA ranks categories with different weights, assigning varying levels of importance to different areas such as leadership, strategy, and customer focus.

Discussion
Sachindra_89Option: A

Acceptable