Genesys GCP-GC-ADM Exam Questions

Question 6 of 60

What does it imply when a campaign does not dial a list of telephone numbers?

A.

They are in the DNC list

B.

The call went unanswered

C.

Unable to reach the customer

D.

The telephone number is wrong

Question 7 of 60

Select the applicable options for Genesys Cloud Architect. (Choose three.)

Question 8 of 60

The deviation from the forecast versus the real time can be monitored in the best way through ________________.

A.

Real time adherence

B.

Historical adherence

C.

Intraday monitoring

D.

View Agent schedule

Question 9 of 60

Which of the following media types can be selected when creating a report? (Choose three.)

A.

Voice

B.

Email

C.

Voicemail

D.

Chat

Question 10 of 60

What is the recommended way to create a .csv file?

A.

Use a text editor, such as Notepad, to create your .csv files

B.

Create a spreadsheet and export it as a .csv file

C.

Use a word processing application, such as Microsoft Word, to create your .csv files

D.

Use a .csv application to create .csv files