Genesys GCP-GC-ADM Exam Questions

Question 6 of 60

What does it imply when a campaign does not dial a list of telephone numbers?

They are in the DNC list

The call went unanswered

Unable to reach the customer

The telephone number is wrong

Correct Answer: A

Question 7 of 60

Select the applicable options for Genesys Cloud Architect. (Choose three.)

Play pre-recorded messages

Convert text to speech

Configure queues

Configure skills

Receive and route calls

Correct Answer: A, B, E

Question 8 of 60

The deviation from the forecast versus the real time can be monitored in the best way through ________________.

Real time adherence

Historical adherence

Intraday monitoring

View Agent schedule

Correct Answer: A

Question 9 of 60

Which of the following media types can be selected when creating a report? (Choose three.)

Voice

Voicemail

Chat

Correct Answer: A, B, D

Question 10 of 60

What is the recommended way to create a .csv file?

Use a text editor, such as Notepad, to create your .csv files

Create a spreadsheet and export it as a .csv file

Use a word processing application, such as Microsoft Word, to create your .csv files

Use a .csv application to create .csv files

Correct Answer: D