Genesys Cloud Certified Professional - Contact Center Admin

Here you have the best Genesys GCP-GC-ADM practice exam questions

You have 60 total questions across 12 pages (5 per page)
These questions were last updated on February 12, 2026
This site is not affiliated with or endorsed by Genesys.

Question 1 of 60

A Queue is configured for Standard ACD routing and Disregard skills, next agent for the Evaluation Method. What agent property is used to determine the next available agent?

A.

Skill

B.

Time since they last handled an ACD interaction

C.

Cost

D.

Department

Suggested Answer: B

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Question 2 of 60

Which definition matches the After Call Work option Mandatory, Time-boxed?

A.

The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

B.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.

C.

The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.

D.

The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.

Suggested Answer: B

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Question 3 of 60

Currently, you manage all agents’ schedules by using a spreadsheet. This shows when each agent is working when they are on breaks, and when they have meetings or other events that take them away from the queue.
You would like to be able to schedule agents in an easier and more automated way. What Genesys Cloud Contact Center feature can you use to replace and automate the spreadsheet schedule?

A.

Workforce Management

B.

Workflow Process Automation

C.

Genesys Cloud Architect

D.

Genesys Cloud Reporting

Suggested Answer: A

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Question 4 of 60

Select all the roles that are automatically assigned by default to the user who sets up the organization. (Choose two.)

A.

Employee

B.

Master Admin

C.

Genesys Cloud User

D.

Admin

E.

Telephony Admin

Suggested Answer: A, D

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Question 5 of 60

If you have not created any additional templates, you will have several template options when creating a new script. What are the template options? (Choose two.)

A.

Blank Script

B.

Default Callback Script

C.

Default Inbound Script

D.

Default Outbound Script

E.

Collection Script Template

F.

Sales Script Template

Suggested Answer: A, C

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About the Genesys GCP-GC-ADM Certification Exam

About the Exam

The Genesys GCP-GC-ADM (Genesys Cloud Certified Professional - Contact Center Admin) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 60 practice questions across 12 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our GCP-GC-ADM questions are regularly updated to reflect the latest exam objectives.