Cisco 500-440 Exam Questions

Question 6 of 93

Which three features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose three.)

A.

basic call control (answer, hold, retrieve, end, and make call)

B.

advanced call control (consultation, transfer after consult, conference after consult)

C.

agent historical reports

D.

ready and login reason codes

E.

phonebooks and workflows

F.

desktop for third-party ACD

Suggested Answer: A, B, E

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Question 7 of 93

The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

A.

SIP call control messages

B.

routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)

C.

service control

D.

device and call monitoring

E.

subscription control

F.

device and call control

Suggested Answer: B, D, F

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Question 8 of 93

Which three components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)

A.

Cisco Unified CVP Call Studio

B.

Cisco Unified CVP VXML Server

C.

Cisco Unified CVP reporting server

D.

load balancer

E.

ingress voice gateway

F.

egress voice gateway

G.

VRU peripheral gateway

Suggested Answer: A, B, E

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Question 9 of 93

Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

A.

configuration requests

B.

skill group data

C.

routing and DMP control traffic

D.

Real-Time Monitoring

Suggested Answer: C

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Question 10 of 93

Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

A.

Boolean or proficiency

B.

string or integer

C.

Boolean or integer

D.

proficiency or array

Suggested Answer: A

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