Designing Cisco Unified Contact Center Enterprise (UCCED)

Here you have the best Cisco 500-440 practice exam questions

You have 93 total questions across 19 pages (5 per page)
These questions were last updated on February 5, 2026
This site is not affiliated with or endorsed by Cisco.

Question 1 of 93

Which three features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal?
(Choose three.)

A.

transfer call routing from agent to agent

B.

CTI data on Cisco Agent Desktop screen pop

C.

Courtesy Callback

D.

Cisco Mobile Agents

E.

Cisco Extension Mobility for agents

F.

call queuing

Suggested Answer: A, D, E

Community votes

No votes yet

Question 2 of 93

Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

A.

Silent Monitor inbound voice calls

B.

secure communication using flow around mode

C.

NAT for address hiding

D.

normalize SIP messages using SIP profiles

E.

record calls by forking the media using build-in-bridge

F.

demarcation point between networks

Suggested Answer: C, D, F

Community votes

No votes yet

Question 3 of 93

Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

A.

SIP REFER label and SigDigits

B.

SIP REFER with ICM router requery

C.

SIP REFER with ICM script Send To VRU node

D.

SIP REFER with custom SIP header

E.

SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label

F.

SIP REFER with ECC variable user.sip.transfer

Suggested Answer: A, C, D

Community votes

No votes yet

Question 4 of 93

In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

A.

Treat the call with Dialed Number Default Label.

B.

Queue the call and play a message, then release the call.

C.

Treat the call with System Default Label.

D.

Terminate the call with a Dialog Fail or RouteEnd.

E.

Transfer calls to an available IVR port.

F.

Send a Release Message to the routing client.

G.

Offer Courtesy Callback to the caller, then terminate the call.

H.

Transfer the call to the Cisco Unified Communications Manager hunt group.

Suggested Answer: A, C, D, F

Community votes

No votes yet

Question 5 of 93

In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration & Data Servers? (Choose two.)

A.

administration server

B.

real-time data server

C.

analytical server

D.

recording server

E.

static server

F.

performance server

Suggested Answer: A, B

Community votes

No votes yet

About the Cisco 500-440 Certification Exam

About the Exam

The Cisco 500-440 (Designing Cisco Unified Contact Center Enterprise (UCCED)) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 93 practice questions across 19 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our 500-440 questions are regularly updated to reflect the latest exam objectives.