Cisco 500-051 Exam Questions

Question 6 of 49

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

Contact Service Queue

Skill Groups

Resource Groups

competence levels

Correct Answer: A

Question 7 of 49

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

Assign a contact list to a CSQ.

Assign a contact list to a workflow group.

Assign an SME to a contact list.

Assign a contact list to a skill.

Assign an SME to a CSQ.

Correct Answer: B, C

Question 8 of 49

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express
Enhanced? (Choose three.)

Agent Name

WrapUp Time

Service Level

Overflow CSQ

Automatic Work

CCX Application

Correct Answer: B, C, E

Question 9 of 49

Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

create a trigger

upload script to repository

restart the Cisco Unified CCX Engine

specify the maximum number of sessions

configure default session timeout

Correct Answer: A, B, D

Question 10 of 49

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

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to invoke a specified method of a custom Java class

to reference a variable of a custom Java Object

to pass variables between two different workflows

to create an object for the purpose of executing methods on a remote computer

to get a reference to the Contact and Session states

to allow for arguments to be passed to a specified method

Correct Answer: A, B, F