Cisco 500-051 Exam Questions

Question 6 of 49

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

A.

Contact Service Queue

B.

Skill Groups

C.

Resource Groups

D.

competence levels

Suggested Answer: A

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Question 7 of 49

Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)

A.

Assign a contact list to a CSQ.

B.

Assign a contact list to a workflow group.

C.

Assign an SME to a contact list.

D.

Assign a contact list to a skill.

E.

Assign an SME to a CSQ.

Suggested Answer: B, C

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Question 8 of 49

Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express
Enhanced? (Choose three.)

A.

Agent Name

B.

WrapUp Time

C.

Service Level

D.

Overflow CSQ

E.

Automatic Work

F.

CCX Application

Suggested Answer: B, C, E

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Question 9 of 49

Which three tasks are required to deploy a Cisco Unified CCX application? (Choose three.)

A.

create a trigger

B.

upload script to repository

C.

restart the Cisco Unified CCX Engine

D.

specify the maximum number of sessions

E.

configure default session timeout

Suggested Answer: A, B, D

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Question 10 of 49

In the Expression Editor panel of Cisco Unified CCX Script Editor, what are three reasons to use the Java tab? (Choose three.)

Page 9 -

A.

to invoke a specified method of a custom Java class

B.

to reference a variable of a custom Java Object

C.

to pass variables between two different workflows

D.

to create an object for the purpose of executing methods on a remote computer

E.

to get a reference to the Contact and Session states

F.

to allow for arguments to be passed to a specified method

Suggested Answer: A, B, F

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