Unified Communications Contact Center Express Implementation - UCCX

Here you have the best Cisco 500-051 practice exam questions

  • You have 49 total questions across 10 pages (5 per page)
  • These questions were last updated on February 10, 2026
  • This site is not affiliated with or endorsed by Cisco.
Question 1 of 49
An organization wants to collect an account number from a customer via IVR prompting. Then, using a keystroke macro, the customer wants to insert the account number into the account number field in the agents CRM desktop application. The keystroke macro will also initiate the
CRM desktop application, executing a database lookup from the CRM Database server to retrieve the customer record. Assuming the organization wants the lowest cost solution, what product does this organization need for this capability?
Suggested Answer: B

Community votes

No votes yet

Question 2 of 49
A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via
Cisco Agent Desktop in this scenario?
Suggested Answer: C

Community votes

No votes yet

Question 3 of 49
Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)

Page 5 -
Suggested Answer: A, D

Community votes

No votes yet

Question 4 of 49
Which tool allows partners to perform these actions?
1.validate all parameters (for example, number of inbound agents, number of inbound and outbound IVR ports, etc.) of a target Cisco Unified CCX configuration
2.recommend servers based on the validated configuration (a prerequisite for the Cisco assessment-to-quality bid assurance process)
Suggested Answer: D

Community votes

No votes yet

Question 5 of 49
What does it mean for a variable in the Application Editor to be defined as a parameter?
Suggested Answer: B

Community votes

No votes yet

About the Cisco 500-051 Certification Exam

About the Exam

The Cisco 500-051 (Unified Communications Contact Center Express Implementation - UCCX) validates your knowledge and skills. Passing demonstrates proficiency and can boost your career prospects in the field.

How to Prepare

Work through all 49 practice questions across 10 pages. Focus on understanding the reasoning behind each answer rather than memorizing responses to be ready for any variation on the real exam.

Why Practice Exams?

Practice exams help you familiarize yourself with the question format, manage your time, and reduce anxiety on the test day. Our 500-051 questions are regularly updated to reflect the latest exam objectives.