Here you have the best ServiceNow CIS-SM practice exam questions
To begin the configuration of tag-based services, tag values must be defined where?
To begin the configuration of tag-based services, tag values must be defined in tag categories. Tag categories are used to group and organize tags systematically, enabling efficient and effective tag-based service implementation.
Which of the following are potential benefits when implementing Service Mapping? (Choose four.)
Implementing Service Mapping brings several potential benefits. These include reduced ongoing service map maintenance effort due to automated map updates, faster service issue resolution and reduced downtime due to better root cause analysis, reduction in effort to create service maps, and reduction in change-related incidents due to improved service visibility during change planning. These benefits collectively improve service management efficiency and effectiveness.
In the image, which one of the following best describes the lower icons?
The lower icons in the image are circled with a dashed line, which commonly represents boundaries in network diagrams. Boundaries are often used to indicate different network segments or groups to highlight separation or distinction from the rest of the architecture. Therefore, the connections from HAProxy are marked as boundaries.
Assuming Reconciliation Rules (Reconciliation Definitions) were configured exactly the same for both Data Sources, ServiceNow and ServiceWatch, for the Application [cmdb_ci_appl] table and the following Data Source Precedence Rules are configured.
Which one of the following is true?
In the given precedence rules for the 'cmdb_ci_appl' table, ServiceWatch has a lower order value (100) compared to ServiceNow (200). This means ServiceWatch has a higher precedence than ServiceNow. Hence, if an Application CI is discovered first with ServiceNow and later by ServiceWatch, the update from ServiceWatch will be allowed, but not vice versa. Therefore, if an Application CI is discovered with ServiceNow and then by ServiceWatch, an update will be allowed.
Service Mapping provides visibility to the Operator in Agent Workspace without leaving the Workspace UI. This visibility includes what items associated with the CI? (Choose two.)
Service Mapping in Agent Workspace provides visibility to the Operator for items like Incidents and Alerts associated with the CI. These items are crucial as they directly impact the operational status and help in the immediate response to issues, ensuring a streamlined workflow without having to leave the Workspace UI.