Question 6 of 169
When setting-up a program, planned ROI% is calculated based on: (Choose two.)
Answer

Suggested Answer

The suggested answer is B, C.

Planned ROI% when setting up a program is calculated based on the values in the Planned cost field and the Planned return field. Planned cost represents the initial investment or expenses anticipated for the program, while Planned return represents the expected financial gains or benefits from the program. These two values are critical for determining the return on investment (ROI), which is a measure of the profitability of the investment.

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Question 7 of 169
Which plugin provides a layer of artificial intelligence that empowers features and capabilities across applications to provide better work experiences?
Answer

Suggested Answer

The suggested answer is C.

Predictive Intelligence for PPM [com.snc.ppm_ml] provides a layer of artificial intelligence that enhances features and capabilities across different applications to offer better work experiences. This plugin leverages machine learning and predictive analytics to forecast outcomes, improve decision-making, and optimize project and portfolio management processes.

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Question 8 of 169
To use the Time Sheet dashboard, what plugin must be installed?
Answer

Suggested Answer

The suggested answer is D.

To use the Time Sheet dashboard, the Performance Analytics – Content Pack – PPM Standard plugin (com.snc.pa.pmo_dashboards) must be installed. This plugin provides the necessary analytics and dashboards specific to project portfolio management, including time sheets.

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Question 9 of 169
Where do you define ‘Roles’ requested via resource plans?
Answer

Suggested Answer

The suggested answer is A.

Resource roles requested via resource plans are defined under resource management. This is because resource management is specifically designed to handle the allocation, tracking, and oversight of resources, including assigning roles to resources within an organization.

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Question 10 of 169
Plugins may be added to the base platform in one of the following ways: (Choose three.)
Answer

Suggested Answer

The suggested answer is A, C, E.

There are three main ways to add plugins to the base platform. First, plugins can be activated by an admin if they are not already active by default. Second, plugins can be requested from ServiceNow if they are not included in the base platform. Third, plugins can also be activated by specific roles such as an IT Portfolio Manager (it_portfolio_manager) or an IT PPS Admin (it_pps_admin), with 'it_pps_admin' being one of the appropriate roles. Plugins that are activated by default in the base ServiceNow system would not need to be 'added' in the traditional sense, so that option does not align with how plugins are 'added' in a new or inactive state.

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