Salesforce Field Service Lightning Consultant Exam Questions

Question 6 of 129

Universal Containers wants to invoice its customers for the parts used when performing repairs on installed Assets.
What should a Consultant recommend to track the price of the parts consumed?

Use Products and Price Books to track the price.

Use Opportunity Line Items and Price Books to track the price.

Use a custom object to model the Work Order pricing and price.

Use Assets and Products to track the price.

Correct Answer: A

To track the price of parts used in repairs, Universal Containers should use Products and Price Books. Products represent the items being sold or used, and Price Books contain the pricing information for those products. This setup allows detailed tracking and updating of part prices. Using this structure ensures efficient and accurate billing for the parts consumed during repair activities.

Question 7 of 129

Universal Containers wants to track the total associated price when servicing Work Orders for Customers.
Which two of the following should a Consultant recommend? (Choose two.)

Use Work Order and Work Order Line Items.

Use a custom object to model the Work Order pricing.

Use the Einstein Pricing Configurator.

Set up Products and Price Books.

Correct Answer: A, D

Question 8 of 129

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.

Correct Answer: B, C

Question 9 of 129

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders.
What field type should be configured to capture this information?

Barcode

Date

Formula

Text

Correct Answer: D

To capture an Asset Number using a barcode scanner, the field type should be 'Text'. This type of field can store the alphanumeric data that barcodes represent. 'Date', 'Formula', and 'Barcode' are not suitable for this purpose, as 'Date' is specifically for dates, 'Formula' calculates values based on other fields and cannot capture input, and 'Barcode' is not a field type offered by most systems.

Question 10 of 129

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Service Appointments or Service Resources are hidden from partners.
How would a Partner user update the Work Order record from a mobile Device?

Field service mobile app

Salesforce mobile app

Work Order records are unavailable on a mobile device

Salesforce Touch

Correct Answer: B

The Salesforce mobile app is designed to allow users, including partners, to update various Salesforce records while on the go, including Work Order records. The mobile app includes the necessary functionalities for updating records without needing access to Service Appointments or Service Resources. Thus, a Partner user can update the Work Order record from a mobile device using the Salesforce mobile app.