Salesforce Field Service Lightning Consultant Exam Questions

Question 6 of 129

Universal Containers wants to invoice its customers for the parts used when performing repairs on installed Assets.
What should a Consultant recommend to track the price of the parts consumed?

A.

Use Products and Price Books to track the price.

B.

Use Opportunity Line Items and Price Books to track the price.

C.

Use a custom object to model the Work Order pricing and price.

D.

Use Assets and Products to track the price.

Question 7 of 129

Universal Containers wants to track the total associated price when servicing Work Orders for Customers.
Which two of the following should a Consultant recommend? (Choose two.)

A.

Use Work Order and Work Order Line Items.

B.

Use a custom object to model the Work Order pricing.

C.

Use the Einstein Pricing Configurator.

D.

Set up Products and Price Books.

Question 8 of 129

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work.
Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? (Choose two.)

A.

Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.

B.

Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

C.

Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.

D.

Use of Standard Reports to view Parent and Work Order Lines Items within Work Orders by Customer.

Question 9 of 129

Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders.
What field type should be configured to capture this information?

A.

Barcode

B.

Date

C.

Formula

D.

Text

Question 10 of 129

Universal Containers has a Partner Community. Work Orders are assigned to these partners. Service Appointments or Service Resources are hidden from partners.
How would a Partner user update the Work Order record from a mobile Device?

A.

Field service mobile app

B.

Salesforce mobile app

C.

Work Order records are unavailable on a mobile device

D.

Salesforce Touch