Certified Sales Cloud Consultant

Here you have the best Salesforce Certified Sales Cloud Consultant practice exam questions

You have 192 total questions to study from
Each page has 5 questions, making a total of 39 pages
You can navigate through the pages using the buttons at the bottom
This questions were last updated on November 24, 2024

Question 1 of 192

The sales management team at Northern Trail Outfitters (NTO) wants to analyze how the sales funnel is changing throughout the month. NTO wants to store the details of open opportunities weekly, and forecasts and closes business monthly.

What should be recommended?

Schedule a custom forecast report to run weekly and store the results in a custom report folder.

Create a reporting snapshot to run weekly and store the results in a custom object.

Create a reporting snapshot to run daily and store the results in a custom object.

Schedule a custom forecast report to run daily and store the results in a custom report folder.

Correct Answer: B

To analyze how the sales funnel is changing throughout the month, Northern Trail Outfitters should implement a solution that captures data on a weekly basis. Creating a reporting snapshot to run weekly and store the results in a custom object is the most appropriate approach. This method allows for historical data to be captured and stored systematically for detailed analysis and comparison over time. Running the snapshot weekly provides a consistent data capture interval, which aligns well with the need to monitor changes through the month, while a custom object ensures the data is organized and accessible for reporting and forecasting purposes.

Question 2 of 192

Universal Containers wants to capture business sector information on a lead and display the information on the account and contact once the lead has been converted.

How can these requirements be met?

Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Account object to pull the value from the Contact object.

Create a custom field on the Lead and Account objects. Create a custom formula field on the Contact object to pull the value from the Account object.

Create a custom field on the Lead, Account, and Contact objects and configure mapping of these two fields for conversion. Use a trigger to update the Contact field with the Account value.

Create a custom field on the Lead and Account objects and configure mapping of these two fields for conversion. Create a custom formula field on the Contact object to pull the value from the Account object.

Correct Answer: D

To capture business sector information on both Account and Contact after lead conversion, create a custom field on the Lead and Account objects and map these fields to ensure the data transfers during conversion. Then, create a custom formula field on the Contact object to pull the value from the Account object, ensuring that the information is correctly displayed on both the Account and Contact records.

Question 3 of 192

Universal Containers is preparing for the launch of its new Sales Cloud implementation to a global user base. With previous sales automation applications, the company had slow adoption of the new solution.

Which three Sales Cloud deployment factors should be considered to help ensure adoption? (Choose three.)

Maintenance release schedule

Management communications

Sales rep quota targets

Type of training delivered

Training in local language

Correct Answer: B, D, E

To ensure the adoption of Sales Cloud across a global user base, it is vital to consider several deployment factors. Management communications are essential to clearly convey the benefits and importance of the new system, which fosters a supportive environment for users during the transition. The type of training delivered is crucial because it needs to effectively teach users how to utilize the new tools and processes. Lastly, training in the local language is important to overcome language barriers, ensuring that all users fully understand and can engage with the training material. These factors together facilitate a smoother transition and higher adoption rates.

Question 4 of 192

Sales management at Universal Containers wants product managers to become more involved with sales deals that are being delayed in the negotiation stage of the sales process. Product managers need to understand the details of specific sales deals, and address product capability and roadmap questions with customers.

Which two solutions should a consultant recommend to help product managers engage in sales deals? (Choose two.)

Use Process Builder to create a chatter post.

Use an assignment rule to notify product managers when opportunities are updated.

Add the opportunity team, product managers, and customers to libraries containing files relevant to sales deals.

Create a Chatter group to share product information with the sales team, product managers, and customers.

Correct Answer: C, D

To help product managers engage in sales deals that are being delayed in the negotiation stage, it is important to provide them access to detailed information and facilitate effective communication with both the sales team and customers. Adding them to libraries containing files relevant to sales deals ensures they have all the necessary documents and resources (C). Creating a Chatter group enables continuous sharing of product information and easy communication among product managers, the sales team, and customers (D). These solutions help product managers stay informed and respond to product capability and roadmap questions effectively.

Question 5 of 192

Universal Containers wants to implement a website for a new product launch. The site should be publicly available, allow visitors to submit requests for information, and be managed by the non-technical marketing team.

Which solution should the consultant recommend?

Customer Community

Lightning Platform

Lightning Components

Salesforce Mobile Sites

Correct Answer: A

The correct solution for a publicly available website managed by a non-technical marketing team, which allows visitors to submit requests for information, is the Customer Community. Customer Communities are designed to engage with customers, partners, and employees in a scalable way and provide a user-friendly interface that can be easily managed without technical expertise.