Certified AI Associate

Here you have the best Salesforce Certified AI Associate practice exam questions

  • You have 72 total questions to study from
  • Each page has 5 questions, making a total of 15 pages
  • You can navigate through the pages using the buttons at the bottom
  • This questions were last updated on November 21, 2024
Question 1 of 72

Which type of bias imposes a system's values on others?

    Correct Answer: B

    Automation bias refers to the scenario where a system's design and functioning impose the values and expectations of the system's creators on its users. This bias can lead to situations where system outputs reflect the biases and values embedded in the programming or design, thereby influencing the decisions and behaviors of the users. This type of bias is particularly relevant in the context of artificial intelligence and automated systems where the system's inherent values can significantly impact users without their explicit realization.

Question 2 of 72

A sales manager wants to improve their processes using AI in Salesforce.

Which application of AI would be most beneficial?

    Correct Answer: A

    A sales manager looking to improve their processes using AI in Salesforce would benefit most from lead scoring and opportunity forecasting. These AI-driven applications help in prioritizing leads that are most likely to convert and predicting the chances of winning an opportunity, thus directly impacting the efficiency and effectiveness of the sales process.

Question 3 of 72

What is the most likely impact that high-quality data will have on customer relationships?

    Correct Answer: A

    High-quality data facilitates accurate and personalized interactions with customers, leading to improved customer trust and satisfaction. When customers feel understood and receive relevant and valuable information, their trust in the company increases, resulting in higher satisfaction levels. This fosters stronger customer relationships.

Question 4 of 72

What are the key components of the data quality standard?

    Correct Answer: A

    The key components of data quality standards typically include Accuracy, Completeness, and Consistency. These elements ensure that data is correct, fully captures all necessary information, and remains uniform across different datasets and systems.

Question 5 of 72

What is the role of Salesforce's Trusted AI Principles in the context of CRM systems?

    Correct Answer: C

    Salesforce's Trusted AI Principles are designed to guide the ethical and responsible use of artificial intelligence within CRM systems. These principles ensure that AI technologies are developed and deployed in a manner that prioritizes fairness, accountability, and transparency.