Question 6 of 126

DRAG DROP -

A hospital uses Dynamics 365 Customer Engagement. The scheduling department schedules doctors for surgeries.

You need to configure relationships between doctor and patient records.

From the doctor entity, which relationship types should you use? To answer, drag the relationship types for the correct scenarios. Each relationship type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

    Correct Answer:

    References:

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customize/create-and-edit-1n-relationships

Question 7 of 126

HOTSPOT -

You are a Dynamics 365 for Customer Service administrator.

A user must be able to view system posts and activities in a dashboard.

You need to create the dashboard for the user.

Which components should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

    Correct Answer:

Question 8 of 126

DRAG DROP -

You are a Dynamics 365 administrator. An Excel template with a pivot table is created for opportunities by a manager.

When a salesperson opens the Excel template in the My Opportunities view, they observe the following issues:

✑ The salesperson can view information for all salespeople.

✑ The salesperson does not see their current data.

You need ensure the salesperson can only see their information.

Which Excel PivotTable attributes should you use? To answer, drag the appropriate attributes to the correct settings. Each attribute may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

Select and Place:

    Correct Answer:

Question 9 of 126

You are a Dynamics 365 for Customer Service system administrator. You create an app for the sales team.

Members of the sales team cannot access the app.

You need to ensure that sales team members can access the app.

Where should you configure app permissions?

    Correct Answer: D

    To ensure that sales team members can access the app in Dynamics 365 for Customer Service, you need to configure the appropriate Security Roles. Security Roles define access levels and permissions for users within the application. Assigning the correct Security Roles to the sales team members will allow them to access and utilize the app according to their roles.

Question 10 of 126

HOTSPOT -

You are a Dynamics 365 for Customer Service system administrator.

You are unable to import a translation file.

You need to determine if the file being imported is of the right type and format, and that the file conforms to maximum field length requirements.

Which parameter should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

Hot Area:

    Correct Answer:

    When importing a translation file in Dynamics 365 for Customer Service, there are specific requirements to ensure the file is properly processed. Firstly, the file type must be .zip as this is the only supported format for translation files. Inside the .zip file, there should be XML files, particularly CrmTranslations.xml and [Content_Types].xml. Secondly, the file format must be the same as the exported file to ensure consistency and validity. Lastly, the maximum field length allowed for any text within the translation file is 500 characters. These constraints are crucial to confirm before attempting to import to avoid any failures.