Question 6 of 82

Which process domain is the MOST suitable for skills such as Project management and Capacity management?

    Correct Answer: D

    The process domain that is most suitable for skills such as Project management and Capacity management is Align, Plan and Organize (APO). APO focuses on determining the strategic direction of IT, establishing how IT can best contribute to the achievement of the business objectives, and planning, coordinating, and organizing IT resources. Project management and capacity management are key aspects of planning and organizing resources to ensure successful delivery and support of IT initiatives.

Question 7 of 82

Identify the missing word in the following sentence.

Governance is about [?] and deciding amongst different stakeholders" value interests.

    Correct Answer: D

    Governance often involves the process of negotiating and deciding amongst different stakeholders to address various interests and find common ground. Therefore, the word 'Negotiating' fits best in the context of the sentence.

Question 8 of 82

At what level are Inputs and Outputs defined?

    Correct Answer: C

    Inputs and Outputs are defined at the 'Activity' level. Activities are specific tasks or actions taken within a process, and it is at this level that the specific inputs required for the action and the outputs produced by the action are detailed.

Question 9 of 82

Which practice would NOT help to encourage desired behavior in an enterprise?

    Correct Answer: D

    Publishing escalation procedures would not directly encourage desired behavior in an enterprise. Escalation procedures are typically put in place to handle issues or non-compliance after they occur, rather than to proactively promote positive behavior. On the other hand, introducing a bonus scheme, appointing business champions, and communicating enforcement of policies are all proactive measures that can serve to motivate and guide employees towards desired behaviors.

Question 10 of 82

Which mechanism is NOT considered to be a good practice of Organizational Structures?

    Correct Answer: D

    Good practices of organizational structures include delegation of authority, escalation procedures, and span of control as they directly relate to how organizations divide tasks, manage authority, and oversee operations. A Process Reference Model, while useful for understanding and improving processes, is not typically considered a core practice specifically within the organizational structure framework. Thus, it is not a mechanism of organizational structures but more of a tool for process management.