What are two incident management services included in the VMware Cloud on AWS service management process? (Choose two.)
What are two incident management services included in the VMware Cloud on AWS service management process? (Choose two.)
The two incident management services included in the VMware Cloud on AWS service management process are 'Return to service' and 'Severity classification.' Return to service ensures that services are restored as quickly as possible following an incident. Severity classification involves classifying incidents based on their impact and urgency, which helps prioritize the response. These activities are fundamental to incident management, whereas 'Email notifications for pending upgrades,' 'SDDC upgrades,' and 'Workload incident management' do not specifically align with the core principles of incident management within VMware Cloud on AWS.
BC are correct
B. Return to service C. Severity classification Explanation: Incident management in VMware Cloud on AWS involves handling any unplanned interruptions to an IT service or reductions in the quality of an IT service. Key aspects of this process include: B. Return to service: Ensuring that the services are restored as quickly as possible following an incident. C. Severity classification: Classifying incidents based on their impact and urgency, helping prioritize the response. Options like "Email notifications for pending upgrades" and "SDDC upgrades" pertain more to change management and service upgrades than to incident management. "Workload incident management" is a broader term that doesn't specifically refer to a VMware Cloud on AWS service management process.
VMware agreement documentation
C. Severity classification: This service helps categorize incidents based on their urgency and potential impact. This allows the VMware Cloud on AWS team to prioritize and address critical issues promptly. B. Return to service: This service focuses on restoring normal operation after an incident has occurred. The VMware Cloud on AWS team might assist with troubleshooting, implementing workarounds, or restoring affected systems to ensure a successful return to service.
Believe BE is correct? C Is a classification, not a process?
Belive I was wrong. Since there is not such thingas "Workload incident management" described in https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmw-cloud-aws-service-description.pdf