Administrators have noticed that all iOS devices are not checking into Workspace ONE in their SaaS environment. They are also unable to send any push notifications to the iOS devices. However, Android and Windows devices are working fine.
What can the administrator do to resolve the issue?
The issue described pertains to iOS devices not checking into Workspace ONE and push notifications not being sent. This problem is specifically related to the Apple Push Notification Service (APNs) certificate, which iOS devices rely on for communication. If the APNs certificate is invalid or has expired, it would prevent iOS devices from connecting and receiving push notifications. Therefore, the administrator should ensure that the APNs certificate is valid and not expired.
If Windows and Android devices are working, but iOS ones aren't, it should be APNs Cert validity.
"C" https://kb.vmware.com/s/article/80596
Correct answer is C. APNS Cert validity
As the issue is 100% iOS related, the issue looks like something with APNs.
The issue described pertains to iOS devices not checking into Workspace ONE and push notifications not being sent. This is typically related to the Apple Push Notification Service (APNs) certificate, as iOS devices rely on APNs for communication. Therefore, the administrator should: C. Make sure that the APNs certificate is valid and not expired. The APNs certificate is crucial for iOS device communication with Workspace ONE, and if it's invalid or has expired, it can result in the described issues. Ensuring that the APNs certificate is valid and up-to-date should help resolve the problem with iOS devices not checking in or receiving push notifications.
Correct answer is C. APNS Cert validity