A customer has a Workspace ONE SAAS environment. None of the administrators are able to log in to the console using their Active Directory (AD) credentials.
They are able to log in using a basic administrator account provided to them when they deployed Workspace ONE.
What could be cause for this issue?
The issue is likely that the Workspace ONE Access connector is not running. This connector is responsible for integration with Active Directory and handling user authentication. Without it running, administrators will not be able to log in using their AD credentials even though they can use the basic administrator account provided during deployment.
Is C https://docs.vmware.com/en/VMware-Workspace-ONE-Access/services/ws1_access_directory/GUID-D1EDAE90-FAC5-45E4-8BA4-41AEC29346D2.html
Install the Directory Sync service, which is available as a component of the Workspace ONE Access connector beginning with version 20.01.0.0. See the latest version of Installing VMware Workspace ONE Access Connector for information.
Answer is: A
If the Workspace ONE SAAS environment is talking about UEM, I think the answer is A. It's the AirWatch Connector that works with UEM.
From Course Manual 3-12 Connectors for Workspace ONE Workspace ONE uses AirWatch Cloud Connector and the Workspace ONE Access connector to integrate on-premises enterprise resources.
Admin can direct access ws1 uem without throw access, so the answer is a