Which of the following is not a product quality dimension?
Which of the following is not a product quality dimension?
Responsiveness is not a product quality dimension; it is a service quality dimension. Product quality dimensions typically include attributes such as serviceability, reliability, and durability, which refer to the physical and performance characteristics of a product. Responsiveness, on the other hand, pertains to the efficiency and promptness of service, which is relevant to service quality rather than product quality.
Easy way to remember: Responsiveness is a "Service Quality Dimension", where you need to be responsive to customer needs or complaints and provide prompt service.