Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)
Customer service personnel who are allocated the customer service agent (sn_customerservice_agent) role are responsible for which of the following tasks? (Choose four.)
Customer service personnel with the customer service agent role are primarily responsible for assisting customers with questions, issues, and problems, creating cases, and viewing, editing, and working on these cases. Additionally, they manage customer entitlements to ensure that services are delivered within the agreed parameters. Proposing major cases and approving customer contacts are typically tasks that may be handled by higher-level roles or specific roles within the customer service management team, rather than the standard customer service agent.
ABCD I believe is correct. https://docs.servicenow.com/en-US/bundle/vancouver-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html
Customer service agent [sn_customerservice_agent] An agent who assists customers and partners with questions, issues, and problems. This user creates cases, views and edits cases, and works with customers and subject matter experts to resolve cases. A customer service agent typically supports a specific set of products across one or more communication channels. An agent can belong to one or more agent groups. https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-service-management/reference/r_RolesInstalledWithCustomerService.html
Correct answer