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Question 105

When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

    Correct Answer: A, C, D

    When testing a catalog item with manager approval flows, it is essential to follow these best practices: First, ensure the latest flows are activated; this helps validate that all recent updates or changes are included in the testing, ensuring functionality is as expected. Second, impersonate the requester to confirm the form works correctly from the end-user perspective, which is crucial for validating the user experience. Third, make sure the requester's user record has a manager specified, as this is necessary to trigger the manager approval flow correctly. These steps are fundamental to ensure the approval process functions properly and the overall user experience is seamless and effective.

Discussion
MattMeyer2022Options: CDF

The correct answers are C, D and F FYI -- Answer E is wrong. I don't think there is something called a Testing Update set, and if there is, there is no need to use it when testing a catalog item.

PLiza2Options: ACD

A is for sure one of the correct answers. Can't test the flow without Activating it. Just follow the steps in the lab 4.3 of SN Administration Fundamentals course e-book. Also C, is correct based on the steps in the LAB. D makes sense since there is Manager approval involved. B - there is no such thing as Instance Incognito Mode, E - there is no Testing Update Set

naab143Options: ACD

The best practices to follow when testing a catalog item with a manager approval flow are: A. Make sure the latest flows are activated. Ensuring that the latest approval flows are activated helps ensure that any recent changes or updates to the approval process are reflected in the testing. C. Impersonate the requester to ensure the form works. Impersonating the requester allows you to test the catalog item from the perspective of the end-user, ensuring that the form functions correctly and provides a seamless user experience. D. Make sure the requester's user record has a manager specified. Ensuring that the requester's user record has a manager specified is essential for triggering the manager approval flow correctly. Without a specified manager, the approval process may not function as intended. These practices ensure that the catalog item and its associated approval flow are thoroughly tested and function correctly in a real-world scenario.

38d386eOptions: ACD

ACD. F is wrong because there isn't an "Admin account" role.

Certs_HubOptions: ACD

A, C, D are correct option. Make sure latest flows are activated. Impersonate the requester to ensure the form works. Make sure the requester's user record has a manager specified:

ba14741Options: ACD

ACD are correct

2pagesServiceNowSolutionsOptions: ACD

When testing a catalog item, having a manager approval flows, which of these ***best practices*** would you follow? (Choose three.) A (Probably) assuming you are testing that version...the latest version is actually in dev...mid dev maybe??? B (nonsense answer, just ignore this) C (YES) you have to test as the user, admin and dev may have access to tables that ACLs mean reference fields don't work for a user who does not have access. D (YES) if you're dot walking from who the requester is/or for you need the manager field populated otherwise teh approval you are testing won't work! E (Maybe) you test the update set on transfer to other environments, we're not sure if we're testing in early development...in the DEV environment, that being the case A is valid too? F (NO! )the clue here is "Best practices" and for the same reason as C admin to approve is a good and quick idea...but is it testing the approver? hoes the manager have approver licence? Therefore the correct 3 best answers are A,C,D

Zippy59

F is clearly wrong as it invalidates your testing - you are not testing a true-to-life scenario.

NexfoOptions: ADE

ACD is correct

AdamkrtOptions: ACD

ACD are most logical

PeterK0Options: ACD

ACD because only those options contains words like "make sure", "to ensure" :DD

JOE_15Options: CDF

A is ambigous. B and E are wrong

GoldBearOptions: ACD

ACD is correct. A - The flow must be active C - Impersonate the Requester to make sure they can create the Trigger for the Flow D - The Flow requires a Manager to send the notification so the requester needs to have a manager assigned.

Arun005Options: ACD

ACD is correct since the question is best practice.

RogerW

I don't believe it can be C, D, and F. If you pick D (Make sure the requester's user record has a manager specified), why pick F (Use your Admin account, so you can approve the items quickly). By using your Admin account, what is the purpose of having a manager specified. Also depending on how your approval is process setup, an Admin may not have the privilege to approve. I believe it must be A, C, D.

PappyFoxOptions: ACD

ACD It must be!

segunalOptions: ACD

I'm going ACD. While F makes sense, Im not sure what it has to do with the question, neither the requester nor the approver will have admin access.