Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?
Which ServiceNow capability allows you to provide knowledge articles, via a conversational messaging interface?
The ServiceNow capability that allows you to provide knowledge articles via a conversational messaging interface is the Virtual Agent. This feature is designed to interact with users through a chat interface and provide them with information stored in knowledge articles, facilitating self-service and issue resolution.
This is a duplicate of Q174, however, I think Q174 community vote is wrong and it is in fact Virtual Agent.
Hey how sure are you about the answer? Some say it's agent assist. I'm confused