In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?
In the Auto-Assignment Confirmation pop up window, what is the category of a previously assigned task which was unassigned, but, then, could not be assigned to any agent?
The correct category for a previously assigned task which was unassigned and then could not be assigned to any agent is 'Unassigned'. This categorization reflects that the task, despite being made available for reassignment, has not found a new agent and remains without assignment.
Correct answer A
n the Auto-Assignment Confirmation pop-up window, a task that was previously assigned, then unassigned, and could not be assigned to any agent falls under the category "Not Assigned". This category includes tasks that have been unassigned to allow for the assignment of selected tasks and have not yet been reassigned.
Answer is 'Unassigned' --> check 'B2' A) Assigned vs. Reassigned 1) A task is listed under Assigned category is an agent was found for one or more of the tasks. 2) If a previously assigned task was unassigned to make way for an input task and then assigned, it is in the Reassigned category. B) Not Assigned vs. Unassigned 1) A task is listed under Not Assigned category if no agent was found for one of the tasks. 2) If a previously assigned task was unassigned to make way for an input task and then it could not be assigned to any agent, it is listed under Unassigned category. Source : FSM ebook - (p.203) https://docs.servicenow.com/bundle/vancouver-field-service-management/page/product/field-service-management/concept/dynamic-sched-confirm-assignment.html