Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)
Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)
The creation and editing of knowledge base categories by default are typically managed by roles that have oversight and administrative capabilities within the knowledge management system. Among the provided options, Knowledge Managers are indeed responsible for assigning other managers, defining category structures, and configuring user permissions. Knowledge Category Managers, by the nature of their title, are specifically tasked with managing the categories within a knowledge base. Therefore, the two correct answers are Knowledge Managers and Knowledge Category Managers.
Knowledge contributors can create and edit knowledge articles within a knowledge base to share information across your organization. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/task/create-knowledge-article.html As a knowledge manager, you can assign other managers, define category structures, configure which users can read and contribute articles, move and pin articles, and modify most fields on the Knowledge Base form. You can also approve the publishing or retiring of knowledge articles in those knowledge bases. https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/concept/c_KnowledgeManager.html
I think this question is incorrect. There's really only one correct answer and it's D. In the SN Administration Fundamentals - Vancouver, page 224 there's a Knowledge Management RACI Chart at the bottom of the page. In there the Action called Modify Knowledge Base: Categories, article validity, icon, workflow, etc - This action can be performed only by the admin, knowledge_admin and knowledge_manager. Knowledge Author, Knowledge Controller, Knowledge Category Manager, Knowledge Submitters, Knowledge Owners and Knowledge Taxonomy Owner, are not SN knowledge roles at all, based on the RACI. They're not mentioned there. Knowledge Contributor - as per the RACI - can create, update, modify, and view knowledge ARTICLES, but has NO permissions to modify Knowledge Categories as the question here asks. Hence really only Admin, Knowledge Admin and Knowledge Manager can modify a knowledge Category, and of the 3 only Knowledge Manager exists in the answer choices.
Correct answer BD
Correct Answer is B,D
Options B and D are the only valid roles listed, however, only Knowledge Managers may modify knowledge base categories. KCS Contributors may create and validate knowledge articles in their area as assigned only. See all versions of SNow document on Knowledge Management Roles: https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html
A: https://docs.servicenow.com/en-US/bundle/utah-platform-user-interface/page/use/using-lists/task/t_EditMultRecUsingListEditor.html E: https://docs.servicenow.com/bundle/utah-platform-user-interface/page/use/using-lists/task/t_EditMultiRecUsingEditingForm.html
PLEASE DELETE MY ANSWER. ITS NOT CORRECT. PASTED BY MISTAKE
https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html
BD correct