Which demand category would a demand manager select, if they need to create an enhancement?
Which demand category would a demand manager select, if they need to create an enhancement?
If a demand manager needs to create an enhancement, the appropriate demand category to select is Strategic. This is because enhancements typically align with strategic objectives or improvements, making the Strategic category the most suitable for such demands.
b is correct https://docs.servicenow.com/en-US/bundle/utah-it-business-management/page/product/planning-and-policy/task/t_CreatingDemands.html
Create Enhancement This link appears if the Category field is set to Strategic and the Type field is set to Enhancement. To create an enhancement record for this demand, click this link. The number of the enhancement record is displayed in the Enhancement field. Source; https://docs.servicenow.com/bundle/washingtondc-it-business-management/page/product/planning-and-policy/task/t_CreatingDemands.html