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Question 33

During the implementation of an item in the Sprint Backlog, a conflict arises between team members about what work is needed to make the item 'done'. Some say it is a part of the Definition of Done and others say it isn't. Steven, the Scrum Master, observes a debate forming and members beginning to take sides.

What is the best action for Steven to take?

Bring the Development Team members together and interpret the Definition of Done for them so that there are no future conflicts on interpretation.

Immediately end the discussion before it becomes worse. Make the decision on what work is needed to make the item 'done' and teach the team about the importance of avoiding conflicts.

Facilitate a session with all members on the Scrum Team to help them resolve the conflict, refine the Definition of Done, and become effective again. Tell the team that conflicts are a natural occurrence and coach them on the value of resolving conflicts.

Bring the Product Owner to the discussion and have him/her decide the work needed to make the item 'done.' It is the Product Owner's responsibility to manage the Development Team members.

Correct Answer: C

As a Scrum Master, it is important to act as a facilitator who helps the team resolve conflicts and improve their processes collaboratively. Facilitating a session where all members of the Scrum Team discuss the Definition of Done allows the team to address the conflict directly, refine their understanding, and reinforce effective collaboration. Additionally, coaching the team on the value of resolving conflicts and understanding that they are a natural part of teamwork promotes a healthy team dynamic and continuous improvement.

Discussion

lenanguyen89Option: C

C I think

OMG4567Option: C

C is correct

LuckyAroOption: A

I don't think the SM has the authority to refine the "Definition of Done"

OMG4567

I read the question different... I think the SM helps the team refine the DoD.

Mi_WindsorOption: C

C is the correct answer