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PSM II Exam - Question 120


Customer satisfaction should be measured:

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Correct Answer: D

Customer satisfaction should be measured frequently enough to provide timely feedback that can guide the ongoing work and product development. However, it should not be so frequent that it becomes burdensome to the team or leads to survey fatigue among customers. Measuring it frequently allows for more dynamic adjustments and improvements, ensuring alignment with customer needs and expectations.

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amogOption: D
Mar 10, 2021

D is correct