Which pillar in the House of Lean focuses on the Customer being the consumer of the work?
Which pillar in the House of Lean focuses on the Customer being the consumer of the work?
The pillar in the House of Lean that focuses on the customer being the consumer of the work is 'Value'. In lean principles, 'Value' is explicitly centered around delivering value to the customer, ensuring that each action and process ultimately benefits them. This aligns directly with the idea of the customer being the consumer of the work.
A seems a better option
There are two pillars of lean Continuous Improvement and Respect for People. Respect for People, a core value of SAFe tells to embrace 'your customer is whoever consume your work'. So answer should be 'C'.
Respect for People :- SAFE STUDY GUIDE 6.0 PAGE NO. 40
For me, A is a better answer : Customer delight
"A" looks to be a direct answer of the question, whereas "C" doesn't seem to fit the bill so well.
Respect for People is correct. This is one of SAFe's core values which says Embrace ‘your customer is whoever consumes your work.' https://scaledagileframework.com/safe-core-values/
The correct answer is: **A. Value.** In the House of Lean, the "Value" pillar emphasizes that the customer is the ultimate consumer of the work. It focuses on delivering products or services that provide real value to the customer, ensuring that all activities in the process are aligned with meeting customer needs and expectations.
The Value pillar in the House of Lean focuses on the Customer as the ultimate consumer of the work. It emphasizes delivering value to customers in the shortest sustainable lead time, aligning all activities and goals around meeting customer needs and expectations.