The business analyst (BA) at Cloud Kicks (CK) has been tasked with optimizing CK's lead process. In the weekly sales meeting, the BA outlines the project and asks for input. A new entry-level employee reaches out multiple times with ideas and suggestions for improvements.
What should the BA do when responding to the new employee's input?
Acknowledge the new employee's ideas while making extra effort to reach out to stakeholders who have more industry experience and knowledge: This approach undervalues the new employee's potential contributions. While experienced stakeholders are important, dismissing the new employee's ideas simply because they are entry-level is a mistake. It's essential to balance input from various sources, including those with less experience but potentially fresh insights.While the new employee is entry-level, their perspective can be valuable. A "beginner's mind" often sees things that more experienced individuals might overlook. A one-on-one meeting allows the BA to: Encourage Open Communication, Explore Fresh Perspectives, Show Value and Respect.
The correct answer is: A. Schedule a one-on-one meeting with the new employee to get an alternative perspective from a beginner's mind. Here's why: New employees often bring a fresh perspective and may notice inefficiencies that more seasoned staff overlook—this is sometimes called the "beginner’s mind." By scheduling a one-on-one, the BA shows respect, encourages engagement, and can deepen understanding of potential issues or improvements. It also creates a safe space for the employee to share thoughts without group pressure.