DreamHouse Realty (DR) has active participation of home owners and prospective buyers in its Experience Cloud site that uses Chatter. Recently, DR observed a significant number of comments being marked as spam. DR’s Salesforce and Security teams did further analysis and identified the posts made by the spammers.
DR’s Management team has decided to remove all the spammers’ posts and comments from the Experience Cloud site.
What should the Experience Cloud consultant recommend to remove them?
To efficiently remove all the spammers’ posts and comments from the Experience Cloud site, the best approach would be to utilize the Insights reports by creating and using a custom action. This method leverages Salesforce's built-in tools for maintaining site integrity and allows for a systematic and automated cleanup process, ensuring thoroughness and reducing the likelihood of missed spam content. Manually removing posts, while immediate, is not scalable for large amounts of spam and may be prone to human error.
C is correct here.
C is correct https://help.salesforce.com/s/articleView?id=sf.networks_insights_actions.htm&type=5
Given the urgency and the need for immediate action, the most practical approach would be: D. Experience Cloud site managers, moderators, and admins work together to remove all the spammers’ posts and comments manually. While options like utilizing Insights reports or enabling Experience Cloud Einstein features might offer automated solutions, they may take time to set up and execute, and the urgency of the situation may not allow for such delays. Similarly, waiting for Salesforce Support to resolve the issue through a case submission might also take longer than desired, especially if the issue needs immediate attention. Therefore, manually removing the spam posts and comments with the assistance of site managers, moderators, and admins ensures swift action to mitigate the impact of the spam on the Experience Cloud site.
C is correct