The sales team at Universal Containers has concerns that the process for distributing new leads is too slow. The VP of sales has engaged a business analyst (BA) to help map out a process to distribute new leads quickly. The BA sets up a meeting with stakeholders and learns a stakeholder already has a solution in mind.
What should the BA do next?
The correct approach for a business analyst in this scenario is to first gather the requirements from all relevant stakeholders. This ensures that the BA understands the business needs and objectives thoroughly. Only after gathering requirements should the BA consider any proposed solutions, including the one suggested by the stakeholder. This helps in ensuring that the solution chosen will meet all the requirements and not just cater to the initial suggestion. Implementing a solution without a clear understanding of the requirements or before proper planning could lead to issues and misalignment with business goals.
BA should gather all the requirements and also note down the solution proposed by stakeholder. Hence option A is correct.