What can an Administrator use to create different content pages for a FAQ and a Help Article for the support team?
What can an Administrator use to create different content pages for a FAQ and a Help Article for the support team?
To create different content pages for a FAQ and a Help Article, an Administrator would use Knowledge article record types. Record types allow the creation of various formats and structures for different types of articles, ensuring that each type of article, such as a FAQ or a Help Article, has its distinct layout and fields tailored to its content needs.
Shouldnt this be C? Looking at this : https://help.salesforce.com/articleView?id=knowledge_lightning_record_types.htm&type=5
I say it's the C
I think it is B: https://help.salesforce.com/s/articleView?id=sf.category_whatis.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.knowledge_lightning_record_types.htm&type=5
I believe this is outdated and not on the current test