A business analyst (BA) at Northern Trail Outfitters (NTO) is assigned to a project to help revamp NTO's sales process. The current process used by the sales team is different than the process outlined in NTO's documentation.
Which step should the BA take first?
The BA should first A. Meet with stakeholders as a group to understand the current state. It's crucial to understand the as-is process before attempting to define the to-be process. Since the documented process differs from the actual process used by the sales team, the BA needs to gather information directly from the source: the sales team and other relevant stakeholders.
If the current process is different from what is in the documentation, the right step for the BA is to meet with Stakeholders to understand and document the correct current process
From ChatGPT: The correct answer is: A. Meet with stakeholders as a group to understand the current state. Here's why: The question highlights a misalignment between documented and actual processes, so the first step is to understand what’s really happening today. Meeting with stakeholders as a group helps the BA gather a holistic view, identify discrepancies, and ensure all voices are heard regarding the current state.