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Certified Sales Cloud Consultant Exam - Question 131


Management at Universal Containers wants to identify duplicate leads in its org so marketing reps can clear them up later.

Which two approaches should a consultant recommend to prepare leads for the marketing reps? (Choose two.)

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Correct Answer: ACD

To identify duplicate leads effectively, giving users access to duplicate record sets is important as these sets compile the results of duplicate jobs, thus allowing marketing reps to see and act on potential duplicates. Running a duplicate job with a matching rule is essential because it systematically identifies duplicate leads based on defined criteria, ensuring thorough and precise identification of duplicates. These approaches together provide a comprehensive solution for preparing leads for marketing reps to clear up later.

Discussion

3 comments
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sgeediOptions: BC
Jan 8, 2024

B, C r right

Shy100Options: AC
Aug 19, 2023

A & C A - Duplicate record sets containing the results of duplicate jobs don’t include a link to the job by default. https://help.salesforce.com/s/articleView?id=sf.duplicate_management_duplicate_record_sets.htm&type=5

c5b95bfOptions: AC
Jun 10, 2024

AC is it