A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?
A business analyst (BA) at Northern Trail Outfitters is mapping a workflow process to onboard a new user group to a Service Cloud implementation.
Which level of detail should the BA use for the process map and why?
When onboarding a new user group to a Service Cloud implementation, it is important to use a very detailed process map. This ensures that new users who are unfamiliar with the process have a clear, step-by-step guide to follow. Detailed instructions help reduce confusion and errors, making the onboarding process smoother and more efficient for the new users.
Would it be A to not overawe a new user user with something they're not yet familiar with yet and give them the big picture for Service Cloud?