Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points.
Which three approaches should a consultant use to team about and empathize with the customer? (Choose three.)
Cloud Kicks (CK) is just kicking off its project. The consultant wants to dive deeper into CK's process and pain points.
Which three approaches should a consultant use to team about and empathize with the customer? (Choose three.)
To understand a customer's process and pain points, a consultant can use interviewing, shadowing, and role playing. Interviewing allows the consultant to ask direct questions and gather detailed information about the customer's needs and challenges. Shadowing involves observing the customer in their work environment to understand their daily operations and identify issues firsthand. Role playing helps the consultant put themselves in the customer's shoes to experience their pain points and think of empathetic solutions.
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