Which of the following are part of the Service Cloud offering?
Which of the following are part of the Service Cloud offering?
Service Cloud focuses on providing customer support and service, and it includes features such as Knowledge and Entitlements. Knowledge allows users to create and manage a knowledge base of articles to help resolve customer issues. Entitlements help manage customer support levels and service agreements. Opportunities, Campaigns, and Quotes are more closely aligned with the Sales Cloud, which is used primarily for managing sales processes.
better say how many options should be chosen, please :)
Entitlements determines the level of customer support that has been offered/setup and lets you manage this (it is part of the case management system). You can find more info here: https://help.salesforce.com/articleView?id=entitlements_parent_admin.htm&type=5 Knowledge is also part of the service clouds. It allows you to provide support, even self support to your customers. Knowledge will have the articles and help resources needed to help resolve issues. More info here: https://help.salesforce.com/articleView?id=knowledge_whatis.htm&type=5
Why the question don't say how many options to select?
why answer is B And C.. please give me the details.
B,C is a part of Service Cloud and other is a part of Sales Cloud
Service Cloud offers the same objects as Sales Cloud, but with additional licensed features. A,D and E (Opportunities,Campaigns,Quotes) are objects housed under Sales Cloud (it means under Service Cloud also). But B & C (Knowledge & Entitlements) are part only of Service Cloud So answer is B and C
Service Cloud offers the same objects as Sales Cloud, but with additional licensed features. A,D and E (Opportunities,Campaigns,Quotes) are objects housed under Sales Cloud (it means under Service Cloud also). But B & C (Knowledge & Entitlements) are part only of Service Cloud So answer is B and C
its both b and c