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Certified Integration Architect Exam - Question 59

Universal Containers (UC) uses Salesforce to track the following customer data:

1. Leads

2. Contacts

3. Accounts

4. Cases

Salesforce is considered to be the system of record for the customer. In addition to Salesforce, customer data exists in an Enterprise Resource Planning (ERP) system, ticketing system, and enterprise data lake. Each of these additional systems have their own unique identifier. UC plans on using middleware to integrate Salesforce with the external systems. UC has a requirement to update the proper external system with record changes in Salesforce and vice versa.

Which solution should an integration architect recommend to handle this requirement?

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Correct Answer: B

Storing unique identifiers in an External ID field in Salesforce ensures that each record can be uniquely identified across systems. This allows changes in Salesforce to be accurately mapped and updated in the relevant external system, and vice versa. This method ensures consistent and accurate synchronization across all integrated systems, addressing the requirement of maintaining accurate record updates in both directions.

Discussion

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Paul421Option: B
Jun 3, 2024

you could use any of these. as Alf says, 2 way isn't supported by CDC. but A & B are both good answers.

Alf8Option: B
Apr 14, 2024

B is the right answer here: read the question "UC has a requirement to update the proper external system with record changes in Salesforce and vice versa" you don't use CDC to update salesforce records!