When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.
When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.
Once the general storage limit is exceeded, you cannot use complimentary document storage for additional space. Each type of storage, such as data storage and file storage, is managed separately and does not allow for interchangeability or overflow into other storage types. Therefore, the statement is false.
Wrong ans because we can't use complimentary document storage for additional space
Do you have any proof to support this claim?
According to following page (not sure how reliable) there is room for production data storage to exceed 100% as there's a "soft" limit on it (in contrast to sandbox org which will become unavailable if 100% exceeded)...so I'm assuming there is a "Complimentary" allowance that production orgs get so they have some extra time to mitigate the issue by deleting/archiving or adding new storage: https://support.veeva.com/hc/en-us/articles/219150337-Why-is-the-CRM-Data-Storage-Limit-At-or-Over-100-
An org with fewer than 10 users will receive a total of 1 GB of per-user file storage rather than 100 MB per user license. Each Salesforce CRM Content feature license provides an additional 512 MB of file storage, whether Salesforce CRM Content is enabled or not. In real-life scenario I'm not sure how likely is it to use this document storage as backup.
https://help.salesforce.com/s/articleView?id=000386657&type=1 https://help.salesforce.com/s/articleView?id=000380367&type=1 => It's not possible to allocate available Data Storage for File Storage or vice versa. Both limits will need to be maintained under 100%.
Salesforce will send your administrator a warning email when you hit the storage cap that says you need to either: - Clean up your instance by deleting files and/or data. - Purchase more storage