The app builder at AW Computing has been asked to track the number of times a case has been reopened.
Which solution should the app builder utilize to help with this request?
The app builder at AW Computing has been asked to track the number of times a case has been reopened.
Which solution should the app builder utilize to help with this request?
To track the number of times a case has been reopened, an Apex Trigger is the most appropriate solution. Apex Triggers can be used to handle custom logic and are capable of incrementing a field on the case object every time the case is reopened. This allows for precise tracking of the number of reopen instances, which cannot be effectively managed by scheduled triggered flows, screen flows, or process builders.
A scheduled trigger flow is not suitable for keeping count of how many times a case is reopened. A screen flow needs user interaction. The process builder allows for incrementing a value on a record to show the number of times it has been reopened, but the question doesn't mention such a value. An Apex trigger however is capable of incrementing a global value.