Cloud Kicks wants to decrease the workload for its customer care agents by implementing a chatbot on its website that partially deflects incoming cases by answering frequently asked questions.
Which field of AI is most suitable for this scenario?
Cloud Kicks wants to decrease the workload for its customer care agents by implementing a chatbot on its website that partially deflects incoming cases by answering frequently asked questions.
Which field of AI is most suitable for this scenario?
Natural language processing (NLP) is the most suitable field of AI for implementing a chatbot that answers frequently asked questions. NLP enables the chatbot to understand and interpret human language, making it possible to provide accurate and relevant responses to user queries. Other fields like predictive analytics and computer vision do not focus on understanding and generating human language, which is essential for effective communication through a chatbot.
A. Natural language processing