Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record?
Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record?
Case escalation rules triggered on the last modification are not reset each time a user adds an activity or sends an email from the case record. Escalation rules are typically based on specific criteria and conditions set within the system and are not affected by user actions such as adding activities or sending emails unless explicitly configured to do so.
Why is this one false?