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Certified Sales Cloud Consultant Exam - Question 9


Northern Trail Outfitters uses a third-party application for credit ratings. An external web-based credit application has to be launched from a customer's account record in Salesforce. The application uses a credit ID on the account object.

What should be created to meet this requirement?

Show Answer
Correct Answer: D

To launch a web-based credit application from a Salesforce account record and pass the credit ID, the most suitable solution is to create a formula field that uses the HYPERLINK function. This allows users to click a link directly on the Account page, which will open the external web application and pass the necessary credit ID as a parameter in the URL. This approach is straightforward and does not require complex coding or triggers, making it efficient and easy to implement.

Discussion

7 comments
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StuntsOption: D
Jun 19, 2023

Correct: D

SunhizOption: C
Aug 27, 2023

Probably C

gtramOption: C
Aug 31, 2023

Option C is the Correct Ans

FriedConsole2000Option: D
Feb 29, 2024

I believe "D" as a formula field hyperlink. A field by itself won't do anything to send to an external system.

TabbzOption: B
Mar 23, 2024

B should be the answer, third party tool is an external app, you need apex trigger to launch any event.

Zebra_24Option: B
Apr 18, 2024

Option B is correct

zwbOption: D
Jun 29, 2024

Web-based application is the key.