Cloud Kicks recently completed the implementation of a new Sales Cloud solution. The stakeholder committee believes that sales user adoption is best measured by opportunities generated by the sales representatives.
What can the Consultant recommend to measure sales user adoption?
The correct way to measure sales user adoption based on the stakeholder committee’s belief is to evaluate opportunities generated by sales representatives. Running an Opportunity report with teams to see how many Opportunities have team members on them directly targets the number of opportunities generated by the sales team, aligning with the stakeholders' specified measure of adoption.
A is correct.
The answer is D. The parameter to measure adoption is already mentioned. (A) could be a good way to measure the effectiveness of the new Sales Cloud solution in closing deals, but it may not necessarily measure user adoption directly.
Man! This question is really… well, wrong! I went for going back to goals to actually see if success was achieved. What would I really do? Write them a report to see opportunity generation numbers to see if their measure is met. No such option is given.
So the customer is wrong? This project won't go well!